Return PolicyIf you are not completely satisfied with your purchase, please ship your item along with your invoice to the address below within 30 days of purchase and a refund will be issued to your credit cards. If you would like exchange your item for another, please indicate which item you would like. You can also exchange for a gift card in the amount of your original purchase by indicating this on your invoice. Your new item or gift card will be shipped to you promptly. Please contact us at 1-800-INN-BABY with any questions.
Innovative Baby
Attn: Returns/Exchanges
8300 Mc Connell Ave.
Los Angeles, California 90045
Shipping PolicyAll items ordered prior to 3pm PST are shipped the same day, excluding holidays and Sundays. We ship via USPS and UPS. Prices for various shipping methods are available to you during the checkout process. We make every effort to ensure that our items are in stock, however, if an item is out of stock you will be contacted promptly with an estimate of back order timing. We want you to be able to decide whether it’s worth the wait! Should you have any questions or concerns regarding shipping please call 1-800-INN-BABY and we will be happy to assist you.